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Iron Temper Supplies does not refund or exchange purchases except as specifically mentioned below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as inks, needles and disposable tubes/tips).
Iron Temper Supplies shall not be required to replace goods which are defective as a result of inappropriate storage, use, handling and maintenance of the goods, not being used for their proper or intended purpose, which have been treated, processed or changed in any manner.
No refunds on sale items
No change-of-mind refunds
Please get in touch if you have questions or concerns about your specific item.